Privacy Policy
Last Updated: October 15, 2026
This Privacy Policy explains how CAD Customs Jewelry ("we," "us," or "our") collects, uses, and protects personal information in connection with our jewelry repair, custom design, and related services, including our SMS/text messaging program.
- Information We Collect
- We collect the following information when you use our services or communicate with us:
- • Contact details you provide for service communication, such as your name and phone number (in person, by phone, or by text). For optional SMS enrollment, we also keep your consent choice, date, signature, and repair reference with the repair record.
- • Content of SMS messages sent or received for the purpose of coordinating jewelry repairs, custom design quotes, appointment scheduling, and service-related questions.
- • Basic metadata (e.g., timestamps, delivery status) needed for messaging functionality.
- We do not collect additional personal data beyond what is voluntarily provided during the course of your service interaction.
2. How We Use Your Information
• To send and receive SMS messages related to your jewelry repair status, custom design quotes, appointment reminders, and service-related questions.
• To improve our service communication and responsiveness.
All SMS messaging is limited to service-related purposes. We do not send marketing, promotional, or advertising messages.
3. Sharing of Information
We do not sell, rent, or share your phone number or any mobile information with third parties or affiliates for marketing or promotional purposes.
Information may be shared with messaging and technology service providers as needed to provide service communications. This includes Twilio for SMS delivery and providers supporting Angela's AI assistance, which may process message content and necessary service context. See Twilio's Privacy Policy.
No other sharing occurs without your explicit consent, unless required by law.
Text messaging originator opt-in data and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Service providers may process the information needed to support this messaging service.
4. SMS Messaging Terms and Consent
You may choose service-related text updates using the separate, optional SMS checkbox on our paper repair consent addendum and signing/dating your choice. Providing a phone number or accepting the repair agreement alone does not select this optional enrollment. If you text us first, we may reply about that inquiry; this does not enroll you in unrelated updates. Read our SMS Terms and Conditions.
• Message frequency varies based on your service needs.
• Message and data rates may apply.
• Reply STOP to opt out of messages at any time.
• Reply HELP for assistance.
• You may also contact us at (832) 617-1146 or info@cadcustomsjewelry.com for help.
Consent is voluntary and is not a condition of purchasing our services. You may opt out at any time by replying STOP.
5. Data Security
We take reasonable steps to protect collected information, including secure connections and limited access. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
7. Contact Us
If you have questions about this policy, our privacy practices, or your personal data, contact us at:
CAD Customs Jewelry
Phone: (832) 617-1146
Email: info@cadcustomsjewelry.com
Location: Pearland, TX